IT Operations Incident Management

Tired of dealing with IT outages all the time?  Does your staff need help with reducing the number of human performance issues or the time of outages?  

Learn from an experienced IT Operations Incident Manager/Problem Manager how to delight your customers even when a crisis is going on in your IT Operations. 

With this service you will learn more about:

• Identifying root causes of outages quickly
• Where to look for signs of issues in multi layered solutions
• Good monitoring techniques for IT solutions
• How to perform packet capture analysis 
• Dealing with demanding stakeholders
• Formulating the message during and after an outage
• What your customer really needs to know during an outage (Hint the team is working on the issue to resolution)

This is taught in a one or two day course with on-demand options available.